Description

Do you take pride in creating a well-run, welcoming environment where residents feel cared for the moment they walk in?
Do you enjoy leading teams, solving problems quickly, and keeping operations running smoothly behind the scenes?
If so, we would like to talk to you about joining our talented team as the Assistant Executive Director
Touchmark at Georgetown is a full-service retirement community, enriching the lives of residents and their families through five-star hospitality, services, and amenities.
In this role, you will support resident satisfaction every day by overseeing key resident services including life enrichment and building operations; helping ensure our community is clean, safe, well-maintained, and service-focused. Duties for this position will include, but are not limited to, leading resident services teams, supporting budgets and operational planning, coordinating vendors and service partners, and ensuring compliance with applicable safety standards and regulations. You will also help address and resolve resident and family concerns and assist with care transitions throughout levels of care as needed. This role provides direct leadership to Front Desk operations, ensuring 24/7 coverage and maintaining consistent service standards. The Assistant Executive Director must be accessible and able to respond to emergencies as needed. In addition, this position will oversee and support department leaders by providing guidance, accountability, and operational support to ensure each department runs efficiently and effectively.
Requirements:
• A commitment to Touchmark's values (hospitality, compassion, excellence, teamwork, and integrity), and a desire to model these values daily
• Bachelor's degree in a related field with 7+ years of senior living experience, including knowledge of facilities maintenance and/or hospitality operations management; or an equivalent combination of progressively responsible experience, including staff leadership
• Demonstrated experience managing and developing teams (hiring, coaching, performance management), including leading department leaders
• Ability to address and resolve concerns professionally and support care transitions across levels of care as needed
• Ability to lead Front Desk operations, ensure 24/7 coverage, and be accessible to respond to emergencies as needed
• General understanding of budgeting and vendor/contract management
• Ability to manage multiple priorities, respond to issues with urgency, and maintain a high standard of service
• Proficiency with computers and standard business software (email, scheduling, basic reporting)
• Strong interpersonal, communication, and organizational skills, with a genuine interest in supporting a senior population
• Valid driver's license