Description

Position Summary

Radiology Partners is seeking a Worklist, Radiology Support Manager for our rapidly growing national support team. This role will support the daily workflow operations, the Worklist, Radiology Support Manager will be a key contributor to our daily operations, client satisfaction and Practice objectives by providing workflow solutions and proactive recommendations to senior management.  

Position Duties and Responsibilities

•         Supervise and manage a Radiologist Support Services Team 
•         Review daily, weekly and monthly key metrics to identify trends or areas of focus
•         Develop, document and implement action plans as appropriate
•         Develop reporting as necessary to evaluate and trend Teammate performance
•         Participate in the design, implementation, and management of workflow improvements 
•         Cultivate strong relationships with Teammates
•         Establish and communicate impactful team goals
•         Evaluate, coach, train, mentor and motivate teammates
•         Take disciplinary action when needed with appropriate approvals as required
•         Stay up to date and provide training on Practice policies and procedures 
•         Serve as department subject matter expert when necessary
•         Workflow management: proactively monitor worklists for capacity versus demand
  • • Identify when assistance is needed
•         Respond to RSC, Operations and Radiologist requests
•         Escalate technical issues via Service Now (RP & Banner)
•         Document site issues, volume and turnaround time
•         Participate in regular Operations Meetings
•         Stay informed of any relevant changes to Operations
•         Understand multiple Synapse & Clario worklists 
•         Proactively manage downtimes
•         Other duties as assigned

Requirements

Knowledge, skills and abilities

• Knowledge – Theoretic or practical understanding of a subject (e.g., Understanding of healthcare industry regulations, trends, and best practices).  
• Healthcare Supervision Experience Required, Radiology training/experience is strongly preferred, Worklist Management is a plus
• Skills – Proficiencies developed through training or experience (e.g., Proficiency in computer software including Microsoft Office Products. (Word, Excel, Access, Outlook and PowerPoint)). 
• Familiarity with Clario, Power scribe, and FUJI Synapse is a plus
• Intermediate MS Excel Skills
• Abilities – Innate or developed capacities to perform tasks (e.g. Ability to work with and maintain confidential information). 

 Desired Qualifications

• Bachelor's Degree in a health-related, information technology field preferred or equivalent experience to Bachelor’s degree
• Radiology Experience, strongly preferred
• 4+ years of relevant job experience required 
• Demonstrated self-direction and ability to adapt to changing and competing priorities
• Ability to understand how tasks fit into larger program objectives
• Excellent analytical and problem-solving skills, across people, processes, and technology
• Outstanding organizational and communication (both verbal and written) skills
• Highly motivated self-starter who is an excellent team player
• Demonstrated ability to maintain confidentiality when dealing with sensitive, performance-related information