Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work evening hours of 2 PM - 10:30 PM PST. We offer paid training. The hours during training will be 8am to 4:30pm PST, Monday - Friday. Training will be conducted virtually.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

If you are located in PST or MST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Documents all member interactions in a timely and concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations
• Receives and responds to incoming ADT notifications utilizing the appropriate processes identified during training
• Conducts in-bound and out-bound calls for program requirements including, but not limited to: engaging with identified emergency departments for patient support, monitoring patient ED journey remotely, scoping patients in for program needs, and warm handoffs to Optum APCs for collaborative care planning needs with the ED
• Completes timely data entry of in-bound and/or out-bound call member contact information into software applications
• Provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs
• Provides excellent customer service by serving as a resource to all internal and external customers
• Schedules appointments as needed in support of RNs completing real time care coordination efforts
• Attends required meetings and participate in adhoc committees as needed
• Identifies opportunities for process improvement in all aspects of member care
• Must maintain strict confidentiality at all times
• Must adhere to all department/organizational policies and procedures
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Medical assistant certification
• 18 years or older
• 2+ years of administrative support experience
• Medical terminology knowledge base
• Advanced knowledge of Microsoft Office products, including Excel, Word, and Outlook
• Ability to toggle between multiple IT systems and platforms
• Ability to work our normal business hours of 2 PM - 10:30 PM PST

Telecommuting Requirements:

• Reside within PST time zone
• Ability to keep all company sensitive documents secure (if applicable)
• Dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• 2+ years of experience in an emergency room within a hospital
• 2+ years of experience working in a medical care setting as a receptionist or medical assistant
• Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously
• Proven ability to work independently, with some supervision and direction from manager
• Proven ability to maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times
• Proven ability to possess and demonstrate excellent organizational skills, customer service skills, to include verbal and written communication

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.